Thank you for purchasing from Digit Software. We specialize in providing digital software products and license keys. Due to the nature of digital products, our return and refund policy is different from that of physical products.
Please read this policy carefully before making a purchase.
1. Digital Product Delivery
All products sold on our website are digital products. Depending on the product, you may receive a software license key, activation information, download instructions, or other digital delivery details through email or directly on the website.
Once the digital product or license key has been delivered to you, the order is considered fulfilled.
2. No Refund After Product Delivery
Due to the nature of digital products, we do not offer refunds once the product, license key, activation details, or download information has been delivered to the customer.
This policy applies even if the customer has not yet downloaded, installed, or activated the product after delivery.
Before completing your purchase, please make sure that:
- You have selected the correct product.
- Your device meets the product’s system requirements.
- You understand the product description and license terms.
- You have selected the appropriate edition/version of the software.
3. 30-Day Product Replacement Warranty
We provide a 30-day replacement warranty on eligible digital products.
If the product or license key provided by us is defective, invalid, does not work as described, or cannot be activated due to an issue with the product supplied by us, you may contact us within 30 days from the date of delivery.
After verification, we may provide a replacement product, license key, or activation solution, as applicable.
Replacement requests may be accepted when:
- The license key provided is invalid or defective.
- The supplied product cannot be activated due to an issue attributable to the product/license provided by us.
- The product is materially different from the product purchased.
- The delivered digital product is corrupted or otherwise unusable due to an issue on our side.
4. Conditions for Replacement
To request a replacement, customers may be required to provide:
- Order number or order details.
- The email address used to place the order.
- A description of the issue.
- Relevant screenshots or error messages, where applicable.
- Reasonable information required by our support team to verify the problem.
We may ask the customer to follow basic troubleshooting or activation steps before approving a replacement.
A replacement will generally be provided only after we verify that the issue is related to the product or license supplied by us.
5. Situations Not Covered by Replacement
The 30-day replacement warranty does not cover issues caused by:
- Incorrect installation or configuration by the customer.
- Incompatible hardware or operating systems.
- Failure to meet the product’s system requirements.
- Customer modifications, misuse, or unauthorized alterations.
- Use of the product contrary to the applicable license terms.
- Problems caused by third-party software, hardware, security software, or system changes.
- Customer-provided incorrect information where such information affects delivery or activation.
- Expiration of the 30-day replacement period.
6. Change of Mind or Incorrect Purchase
We do not provide refunds or replacements simply because a customer:
- Changes their mind after purchase.
- Purchases the wrong product or version.
- No longer requires the product.
- Finds another product they prefer.
- Has already purchased the product elsewhere.
- Decides not to use the product after delivery.
Customers are encouraged to carefully review the product description and requirements before completing their purchase.
7. Refunds
Refunds are generally not available after a digital product has been delivered.
If an exceptional refund is approved by Digit Software at its sole discretion, the refund will be processed using the original payment method, subject to applicable payment gateway processing times and conditions.
A refund, where approved, does not create a general entitlement to refunds for other purchases.
8. How to Request a Replacement
If you experience a problem with your digital product, please contact our customer support team within 30 days of delivery.
Please include your order details and a clear description of the issue so that our team can investigate and assist you as quickly as possible.
9. Policy Updates
Digit Software reserves the right to modify or update this Return & Refund Policy at any time. Any changes will be published on this page with the updated effective date.
10. Contact Us
If you have any questions regarding this Return & Refund Policy or require assistance with your purchase, please contact our customer support team through the contact details provided on our website.
Digit Software
Website: digitsoftware.in